Privacy Policy

Effective Date: 11/05/2025

At IronSkin, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://www.ironskin.com.au and use our services.

1. Information We Collect

We collect various types of information when you visit our website, including:

• Personal Information: When you interact with our site (such as making a purchase, contacting us, or subscribing to our newsletter), we collect personal details such as your name, email address, phone number, and other information you provide.

• Non-Personal Information: This includes your IP address, browser type, operating system, and browsing behaviour, which help us improve your experience on the website.

2. How We Use Your Information

We use your information for the following purposes:

• To process orders and provide services: Your personal information is used to fulfil orders, communicate with you, and deliver our products and services.

• To improve our services: We use data to analyse and improve the functionality and performance of our website.

• To send promotional communications: With your consent, we may send newsletters, offers, and updates about our products and services.

• To meet legal requirements: We may use your data to comply with applicable laws and regulations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on IronSkin. Cookies help us:

• Remember your preferences and settings.

• Analyse user behaviour to improve our services.

• Provide a personalised experience.

You can control cookie settings through your browser preferences. However, disabling cookies may affect your experience on the website.

4. Media

If you upload images to our website (for example, through customer reviews or product submissions), please be aware that images may contain EXIF GPS location data. We recommend removing any location data from images before uploading them. Visitors to our website can extract location data from images that have been uploaded.

5. Embedded Content from Other Websites

Articles or content on our website may include embedded content, such as videos or articles, from other websites. These third-party websites may collect data about you, use cookies, or track your interaction with their content.

IronSkin is not responsible for the privacy practices of these external sites, and we recommend reviewing their privacy policies before sharing any personal information.

6. How We Share Your Information

We value your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in running our business, such as payment processors and marketing service providers. These third parties are obligated to keep your data confidential.

If you request a password reset, your IP address will be included in the reset email.

7. Data Retention

• Comments: If you leave a comment on our site, the comment and its metadata are retained indefinitely. This allows us to automatically approve any follow-up comments without needing to hold them in a moderation queue.

• User Accounts: For users who register on our website, we store the personal information provided in the user profile. You can view, edit, or delete your personal information at any time (except for your username). Website administrators also have access to edit this information.

8. Your Rights Over Your Data

You have the right to:

• Access your data: Request an exported file of the personal data we hold about you.

• Erase your data: Request that we delete any personal data we hold, except for data we are required to keep for administrative, legal, or security reasons.

If you have an account or have left comments, you can also request that we send your data to another service provider.

9. Visitor Comments and Spam Detection

Visitor comments may be checked through an automated spam detection service to ensure the integrity of our site and prevent spam.

10. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

11. Changes to This Privacy Policy

IronSkin reserves the right to update this Privacy Policy as needed. Any changes will be reflected on this page with an updated “Effective Date.” We recommend reviewing this policy periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions about this Privacy Policy or need assistance with your personal information, please contact us:

IronSkin
Email: info@ironskin.com.au
Phone: 1800 981 286
Website: https://www.ironskin.com.au